1. Die Anrede

Dear Sir
To the Proprietor of Laverna Hotel

Dear Sir/Madam

2. Einen Wunsch äußern

I require

I would like

I want (rather direct/rude)

3. Ein Zimmer ‘reservieren’

to book

to reserve

to hire

to take

4. Welche Präposition passt?

In the week

During the week

For the week

On date

5. “Ich benötige”:

I require

I will need (direct)/ be needing (more polite)
I would be interested in

It would be nice to have

I would prefer to have

6. Um eine Bestätigung bitten:

I would be grateful if you could confirm this in writing

Can you confirm whether you have availability for…?

7. Um eine rasche Antwort bitten:

As soon as possible (ASAP)

Very quickly

At your earliest convenience

8. Information benötigen:

Please include a detailed specification of the technical facilities available in the seminar rooms, including photos of the rooms.

Please provide me with a complete price list and menu

Please give me information about the leisure activities that you offer

9. ‘Falls alle Zimmer besetzt sind’

If you have no vacancies, please let me know of any hotels in the area of a similar standard that I might try.

If you don’t have any rooms available, could you please send me a brochure anyway?

If there is no space left, please let me know as soon as possible.

10. Die Grußformel:

Siehe hier

Dear…

I require a double room on (day, date, year) for two nights, and was hoping that you would have availability space available at that time.

Having looked at your website, I realise that I need to reserve a table in your dining room and select something from your menu 24 hours in advance.  I would be grateful therefore, when you could confirm this booking in writing to my email address, that you also attach a menu, so that I may make my selection.

I would prefer to have a non-smoking room and will need a wake up call at 7am.  I will also require wireless internet access in my room from the moment I arrive, which will be between 6pm and 7pm on (date).

If you have no vacancies, please let me know of any hotels in the area of a similar standard that I might try.  If you do not have any rooms available, would you please send me a brochure anyway?  A business friend of mine, Oliver Shank from OBI Systems, recommended your hotel to me, and I am often in your area visiting my clients.

I hope that you can accommodate me and I look forward to seeing you on the (date).

Dear…

This is the written confirmation following our recent telephone conversation regarding (individual's name) stay at your hotel next week.  Mr X can pay upon checking out of our hotel using one of the following credit cards: VISA, Mastercard or Delta.  We can also exchange currency should he need some when he arrives from the UK.

According to our information (Individual’s name) will arrive at Madrid airport on (day, date, year).  (S)he should be checking in around (time)

The rate for her room will be $ per day including tax.
She will probably be staying for (number) days.

There will be flowers in her room as requested when she arrives.

We would like to take this opportunity to remind you that should you have to cancel this reservation less than 48 hours before Mr X’s intended arrival that we will have to charge you for the room.  We hope however that this will not be necessary and we look forward to meeting (guest’s name) on (date).